RITMAN Inaugurates Global Customer Service Center to Elevate Full-Lifecycle Support for Worldwide Clients
Xuzhou, China, July 24, 2026 — Xuzhou RITMAN Equipment Co., Ltd. (RITMAN), a leading provider of integrated coating technology solutions, today officially inaugurated its Global Customer Service Center in Xuzhou. The launch marks a key milestone in RITMAN’s global strategy, strengthening its end-to-end service capabilities to support customers across Asia, Europe, Africa and South America.
Accelerating Global Footprint with Dedicated Service Infrastructure
RITMAN has seen rapid growth in its overseas business in recent years, with over 500 production lines delivered worldwide. As its international customer base expands, the company has invested in a dedicated global service hub to standardize service delivery, reduce response times, and deliver consistent support across all markets.
The new center is purpose-built to underpin RITMAN’s brand promise — Innovating Technology, Serving the World — and places full-lifecycle customer success at the core of the company’s global operations.
Seven Core Functions to Cover the Full Customer Partnership Lifecycle
The Global Customer Service Center integrates seven specialized service functions, covering every stage from project delivery to long-term operation, to deliver seamless, one-stop support for global clients:
1. Professional Consulting Service
We provide on-site services including dispatched plant managers, technical consulting, and production consulting covering the full spectrum of process optimization, production management, and lean operations.
2. Galvanizing Technical Training Service (Internal & External Programs)
We offer comprehensive management training in galvanizing production, processes, equipment, etc. Training formats include both open-enrollment courses and customized in-house corporate programs.
3. Production Line Commissioning & Operational Training Service
We deliver end-to-end training covering production line operation, maintenance, and process standardization, supporting customers in achieving rapid and stable production ramp-up.
4. Regular inspection and diagnostic service
We provide regular inspection and diagnostic services, with dedicated personnel coordinating the entire process preventing potential hazards and safeguarding the stable operation of your production line.
5.After-sales service guarantee
We offer round-the-clock operation and maintenance support, combining online and offline collaboration for one-stop equipment repair and troubleshooting.
6. Customer experience and complaint feedback service
We gather customer experiences and needs through multiple channels, respond and follow up promptly, and resolve issues efficiently.
7. Ecosystem Services
Leveraging our deep industry resources, we provide customers with comprehensive ecosystem support across the entire value chain of galvanizing and metal surface treatment.
“Our Global Customer Service Center is more than a new facility — it’s our commitment to standing by our customers long after a production line goes live,” said Mr. Zhuang Jinxing, Deputy General Manager of RITMAN, at the ceremony. “With standardized processes and a dedicated expert team, we will deliver responsive, professional support to clients around the world.”Service Excellence as a Foundation for Global Competitiveness
In his keynote address, Mr. Fan Haojie, General Manager of RITMAN, emphasized that service is the backbone of the company’s global expansion. “Our upgraded brand is how we present ourselves to the world, but this service center is how we deliver on our promises,” Mr. Fan noted. “We see every client as a long-term strategic partner. By building a robust, efficient global service network, we ensure our customers can fully leverage our coating technologies and drive reliable growth for their own businesses.”
Looking ahead, RITMAN will continue to expand its service capabilities through the Global Customer Service Center, advancing technological innovation while deepening full-lifecycle customer support. The company aims to become the most trusted coating technology partner for industrial clients worldwide.
